Service Level Agreements Responsibilities

It also serves as a documented basis for network service and guides network service objectives based on business requirements. In addition to defining the services to be provided, the contract should also document how the services are to be monitored, including how the data is collected and disclosed, how often it is verified and who is involved in the verification. Compensation is a contractual obligation entered into by a party – the person subject to compensation – to compensate for damages, losses and liabilities of another party – the subject to compensation – or of a third party. In the context of an SLA, an opt-out clause requires the provider to acknowledge that the customer is not responsible for the costs incurred by breaches of contractual guarantees. The opt-out clause also requires the service provider to pay the customer all third-party legal costs resulting from the infringement. If the service provider is acquired by another entity or merges with another entity, the customer can expect its SLA to remain in effect, but this may not be the case. . . .

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