You need the following information to create a support case: Exclusive for NSA 5600, NSA 6600, and SuperMassive 9000 Series Next-Generation Firewalls provides Gold Support with the advanced support features that enterprises need to manage their networks reliably and securely. With Gold Support, customers have 24-hour access to experienced support technicians during a SONICWall Enterprise TAC, as well as the latest firmware features and Advance Exchange hardware exchange, all of which are combined to protect and maximize their SonicWall investment (c) the maintenance period. The first period for which the customer is entitled to maintenance services begins from the date of registration of the product on the SonicWall registration portal (the “Registration”) and ends within the period indicated in the order (the “Initial Maintenance Period”).
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